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Open Your Data Choices

asia818 sets out this Privacy Policy so you can see what data we collect when you open an account, verify your wallet, contact support or enter the lobby.

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asia818 Open Your Data Choices
CONTACT ROUTES

Check Your Privacy Contact Routes

Privacy questions should reach the team that can check your account record without exposing extra data.

Live chat privacy help Use live chat for short privacy questions, cookie concerns or account access checks. We may ask you to confirm account details before discussing wallet records, payment references or device sessions.
Email data request Send email when you need a copy, correction or deletion request reviewed in writing. Include your account name, contact email and the specific data point you want us to check.
Account centre checks When you are logged in, the account centre lets you confirm profile details, contact data and wallet status. Some changes may need a second check before they appear on your account.
HANDLING STANDARDS

Browse Our Data Handling Steps

Our privacy work focuses on clear records, limited access and timely responses. Staff access is restricted by role, and sensitive requests are checked before action is taken.

Account data we collect

We collect profile details, contact data, login records, device signals and wallet references. These records help us open your account area, keep sessions linked correctly and respond when you contact support.

Cookie and session use

Cookies help remember your session, language choice and security checks. You can adjust browser settings, but blocking every cookie may affect login, wallet display or support handover.

Payment privacy context

For Touch 'n Go, GrabPay, Boost dan FPX, we store transaction references, timing and account matching results. We do not use those records for unrelated contact without a valid reason.

Security checks

We use login alerts, device changes and wallet activity patterns to spot unusual access. If something looks wrong, we may pause a change until your identity is checked.

Retention approach

Some records must stay for legal, audit, dispute or fraud prevention reasons. When that need ends, we delete, anonymise or reduce the data so it no longer identifies you.

Change requests

You can ask us to correct contact details, update profile data or check why a record is kept. We may need proof that the account belongs to you.

Discover Your Privacy Policy Answers

These answers explain common privacy requests in plain English for Malaysia account holders. They cover account data, cookies, payment references, retention, access checks and contact steps. If your question involves eligibility, account availability or access to a service area, the answer depends on local law and applies where local law permits.

We collect the details needed to create and manage your account, such as contact data, login records, device signals and wallet references. Extra checks may apply when account changes or withdrawals need verification.

Payment references help us match Touch 'n Go, GrabPay, Boost dan FPX activity to your wallet. They support receipt checks, dispute handling, security reviews and audit needs linked to your account.

Yes. You can contact support to request a copy of data linked to your account. We may verify your identity first, then share what we can provide under applicable law.

You can ask us to correct contact details, name spelling or other profile data if it is inaccurate. Some changes may need proof, especially where wallet checks or account security are involved.

Cookies help keep you logged in, remember preferences and support security checks. If you block cookies through your browser, parts of the account area may not load or update correctly.

We keep account data only for as long as it is needed for account operation, legal duties, audit, dispute handling or fraud prevention. After that, we delete, anonymise or reduce the record.

Use live chat for quick questions or email for detailed requests about access, correction or deletion. We may ask for account verification before discussing records or making changes.

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